PRIVACY POLICY
This privacy policy (“Privacy Policy” or “Policy”) describes Agile Unlimited’s (the “Firm” or “Company”) policies on collection, use, and disclosure of information about you in connection with your use of the mobile application Village Tuks (hereinafter “App” or “Application”) owned and controlled by the Company. The terms “we”, “us” or “our” refer to Village Tuks Application or the Company, used interchangeably.
The Company is an intermediary service platform providing targeted services to facilitate Village Tuks drivers connect with customers. In order to provide the services, we ask for certain personal information, which is displayed on the App. When you use the service available on our App, you consent to our collection, use, and disclosure of information about yourself as described in this Privacy Policy.
Through the Village Tuks application, the Company provides and acts as an intermediary e-commerce marketplace, facilitating tuk-tuk drivers to connect with end users. It is a platform for domestic consumers to transact with third-party drivers who have been granted access to the App. The Company does not provide any services to users other than providing the marketplace as a platform to transact at their own cost and risk, and other services as may be specifically notified in writing.
The Company is not and cannot be a party to any transaction between a tuk-tuk driver and a customer, nor does it have any control, involvement, or influence over the services received by you from such third-party sellers/tuk-tuk drivers. (Hereinafter collectively referred to as “Services”).
We may change this Privacy Policy at any time by posting a revised Privacy Policy on this page. Such changes will be effective upon posting. In every respect, by using the App, you agree to be bound by the terms of this Privacy Policy. This Privacy Policy is effective from 01 February 2025 and continues until revoked by the Company.
1. INTRODUCTION
1.1 Your privacy is important to you and to us. We’ll protect the information you share with us. To protect your privacy, the App follows different principles in accordance with worldwide practices for customer privacy and data protection.
We at Agile Unlimited are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us.
For the purpose of this Policy, Personal Information means any information that may be used to identify an individual, including, but not limited to:
In general, you can visit the App’s web pages without telling us who you are or revealing any Personal Information about yourself. However, if Personal Information is revealed to us, we will not sell or give away any content of your Personal Information to anyone except people who may be involved in the delivery of the Service.
2. INFORMATION WE COLLECT AND HOW WE USE IT
2.1 When you visit the App or use our Service, we collect and store information about you, your computer or mobile device, and your activities. This information may include, but is not limited to:
3. NOTICE
We will ask you when we need information that personally identifies you or allows us to contact you. Generally, this information is requested when you:
4. CONSENT AND SHARING OF INFORMATION
The information collected from our users or visitors is shared with members and stakeholders of the Company, namely customers, third-party users, companies, employees, stakeholders, and other experts who are part of the Village Tuks network.
Any information you give us is held with the utmost care and security. We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.
5. ACCESS
5.1 We will provide you with the means to ensure that your Personal Information is correct and current. You may review and update this information at any time at the login section. There, you can: view and edit personal information you have already given us; tell us whether you want us to send you marketing information; sign up for electronic newsletters about our services and products.
5.2 Service providers must upload on the App, documents relating to service provider’s contact detail, identity proof, skill or competency including service providers terms and condition which should be visible to customers. Service providers agree that the documents uploaded will be available for the customers to download for their own reference.
6. SECURITY
6.1 The App has taken strong measures to protect the security of your Personal Information and to ensure that your choices for its intended use are honored. We take precautions to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
6.2 You also have a significant role in protecting your information. No one can see or edit your Personal Information without knowing your username and password, so do not share these with others.
6.3 Resolution of all payment related complaints shall remain the responsibility of OPGSPs concerned. Users must read and agree to privacy policy and online security framework of respective OPGSPs listed on the App before transacting. We do not take responsibility for any security lapse, should infringement or violation happen as a result of you accessing an OPGSP listed on the App.
7. NOTICE TO PARENTS
We want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using our App. The App does not publish content that is harmful, derogatory or pornographic in nature. However, the App shall not incur any liability should your children provide us any Personal Information without parental consent. If you become aware that a child has provided us with personal information without parental consent, please contact us at our customer care number. If we become aware that a child has provided us with Personal Information without parental consent, we take steps to remove such information and terminate the user or service provider’s account.
8. COOKIES
When you visit our App, we may place “cookies” on your mobile to recognize you. We do this to store your preferences, collect statistical data and track your use of our Service. Cookies are widely used, and most web browsers are configured initially to accept cookies automatically. If you prefer not to accept cookies, you may adjust and configure your browser settings accordingly. However, if you turn off cookies, or refuse to accept a request to place a cookie, some features and services on the App may not function properly. Ad companies (including but not limited to Google and Facebook) may also place cookies on your computer to track your activities across various Apps so that they can display targeted advertisements.
9. WHAT WE DO WITH THE INFORMATION YOU SHARE
9.1 When you join us, you provide us with your contact information, including your name, telephone number, home and email address. We use this information to help you connect with the right audience, namely users to service provides and vice versa.
9.2 We will disclose your Personal Information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) confirm to the edicts of the law or comply with legal process served on the App; (b) protect and defend the rights or property of the Company; and (c) act in urgent circumstances to protect the personal safety of users of the Company or the public.
10. INFORMATION SHARING AND DISCLOSURE
The Company does not rent or sell Personal Information about you to other people (save with your consent) or non-affiliated companies, except to provide services you’ve requested, under the following circumstances:
10.2 Data disclosure to OPGSPs: We may disclose your personal information to OPGSPs and for the following purposes:
10.2.1 to prevent, detect, mitigate, and investigate potentially illegal acts, fraud and/or security breaches, and to assess and manage risk, including to alert you if fraudulent activities have been detected on your user accounts;
10.2.2 to provide customer services, including to help service your account or resolve disputes (e.g., billing or transactional disputes);
10.2.3 to facilitate the processing of payment cards when you pay within our Services with a payment card and we use OPGSPs to process your payment.
10.3 Disclosure to Service Providers and financial institutions partners:
Third party service providers who help us to provide our Services, payment processing services, assist us in providing customize advertising, to assist us with the prevention, detection, mitigation, and investigation of potentially illegal acts, violations of our User Agreement, fraud and/or security breaches, bill collection, affiliate and rewards programs, co-branded credit cards and other business operations.
11. CONFIDENTIALITY AND SECURITY
We limit access to Personal Information to employees and stakeholders who need to use that information to provide products or services to you.
We have safeguards in place to protect your Personal Information, but no method of transmission over the internet or via a mobile device is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
12. YOUR CONSENT
By using the App, you consent to the terms of our Privacy Policy and the processing of Personal Information for the purposes given above.
13. PRIVACY POLICY CONCERNS AND GRIEVANCE REDRESSAL MECHANISM
If you have any grievance relating to the processing/usage of information provided by you or the App’s Privacy Policy, you may email our grievance officer at jaco@agilegas.co.za
14. CONTACT INFORMATION
We welcome your comments regarding this privacy statement at the contact address given at the App. Should there be any concerns about contravention of this Privacy Policy, we will employ all commercially reasonable efforts to address the same. The terms in this Policy may be changed by us at any time. Should you have concerns regarding this Policy or the Services that we offer, please feel free to write to us.
IN WITNESS WHEREOF, all users or visitors of the App agree that they have read the terms mentioned in this Privacy Policy and agree to be bound by them for as long as they continue to either use the App or avail Services of the Company.